Pros: The Safeco Auto Insurance website is user-friendly and easy to navigate, making it easy to pay bills, file claims, and view policy documents. In addition, you can find local agents and even track claims and policy history. If you are considering Safeco car insurance, here are some pros and cons. They have an excellent reputation and have been in business for over 90 years. On the downside, the company isn’t known for its customer service.
Several Advantages for Drivers
While Safeco Auto Insurance has several advantages for drivers, customers may find their service unsatisfactory. While Safeco offers a 24/7 claims hotline and a customer portal, many complain about the inconsistent customer satisfaction scores. According to a J.D. Power survey conducted in 2020, the company earned an average grade. The AM Best rating is based on the financial strength of the company. But it doesn’t mean Safeco is a wrong choice.
Pros Safeco’s website is clutter-free and user-friendly. It features tools for managing claims and bill payments and allows you to add additional drivers to the policy. Another pro: a 24-hour live customer service line. A website that’s easy to use is a big plus for drivers. But there are also several cons. While the company has excellent coverage and affordable premiums, it’s not the most user-friendly provider.
Easy to Navigate & Clutter-Free
Pros the Safeco Auto Insurance website is easy to navigate and clutter-free. It provides information on insurance policies, discounts, claims, and safety measures. Safeco Auto Insurance also includes a mobile app. It features standard functions, such as bill payment, insurance ID card storage, and contact details for a local agent. This app has good reviews from Apple users and is designed to be helpful to users. In addition, its mobile app is convenient for consumers.
Pros: Despite the cons of Safeco’s high-priced insurance premiums, the company offers a wide range of optional coverages. The company provides several types of insurance. However, they do not provide life insurance, essential for many consumers. As for the price, they are among the most expensive, but their reputation is good for the price and service.
Competitive Rates Compared to Other Companies
A pro-Safeco Auto Insurance Review can be summarized: The company offers competitive rates compared to other companies. The premiums are low, but there are some cons to consider. The company is not as reliable as some other insurers. Its reputation for customer satisfaction is below average. It also has a lower than average claim-payment rate. Nevertheless, this company is suitable for those who do not often drive or have multiple policies.
The company offers a mobile app for Android and iPhone users. This app allows policyholders to access their insurance documents, make claims, and contact their local agent. It also allows them to make claims and receive roadside assistance. Some customers prefer the mobile application over the desktop site. Lastly, it is not BBB accredited, which is a significant disadvantage. But the mobile app does offer a wealth of valuable resources.
Excellent Customer Service
Pros: Safeco isn’t exactly known for its excellent customer service despite its reputation. The J.D. Power 2020 Auto Claims Satisfaction Study found that most Safeco Auto Insurance customers were dissatisfied with their claim service. Moreover, the company scored 870 out of 1,000 points, below average. While Safeco does offer affordable car insurance, its reputation is a concern. It doesn’t provide comprehensive discounts and can lead to unsatisfactory claims handling.
Some pros include low cost and extensive discounts. The cons of Safeco car insurance include high annual mileage, high premiums, and a hefty monthly fee. Additionally, several cons should be considered before making a final decision. A few pros and cons to be aware of are listed below. So, be sure to read the Pros and Cons before you decide.